Return Refund Policy

Return & Refund Policy

30-Day Return Window
You may return any item within 30 days of the delivery date for a full refund or exchange. Items must be unused, in original packaging, and in the same condition you received them.

How to Start a Return

1. Email support@fenliy.com with your order number and the item(s) you want to return.
2. We will send a return authorization and prepaid return shipping label within 1 business day.
3. Pack the item securely in its original packaging and attach the label.
4. Drop the package at a carrier location.

Refund Processing
Once we receive and inspect the returned item, we process the refund within 5–7 business days to your original payment method. Your bank may take an additional 3–5 business days to post the credit.

Damaged or Defective Items
Contact us within 48 hours of delivery at support@fenliy.com with photos of the damage. We will arrange a free replacement or full refund.

Non-Returnable Items

• Used, washed, or altered items
• Items missing original packaging or accessories
• Custom or personalized pieces (unless defective)
• Gift cards
• Final sale or clearance items (if marked)

Restocking Fees
We do not charge restocking fees. You receive a 100% refund of the purchase price on eligible returns.

Return Shipping
Return shipping is free within the United States using our prepaid label.

Contact
Email: support@fenliy.com
Phone: +1 (618) 388-7387
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Address: 4615 Jamaica Dr NE, Albuquerque, NM 87111, USA